HERPKEEP
Privacy policy
Last updated 27 October 2026
Herpkeep is a logbook and care library for people who keep reptiles and amphibians. This policy explains exactly what we store, why, and how you delete it. Short version: we keep your account and the records you enter so they sync between your devices; we don't track you, show ads, sell data or use analytics.
What we store and why
| Data | Why | How long |
|---|---|---|
| Email address | Your sign-in, password reset codes, and a notice if your email is changed | Until you delete your account |
| Display name | The greeting in the app and the default name on your sitter care cards | Until you delete your account |
| Password | Sign-in. We store only a one-way hash, never the password itself | Until you delete your account |
| Your records: animals, enclosures, equipment, care logs, temperature and humidity readings, reminders, and vet contacts you save | The app's purpose — keeping your logbook and syncing it between your iPhone and iPad; your private insights page; your sitter care cards | Until you delete them or your account |
| Animal photos you add | Your animal profiles and, if you allow it, your sitter care cards. Photos are re-encoded and all location and camera metadata is removed | Until you remove them or delete your account |
| Sitter care cards (title, your sitter's first name, your name and phone if you add them, your message) | The care card page you share with a sitter | 30 days after the card expires or you turn it off, or until you delete your account |
| Session data (an install identifier and hashed sign-in tokens) | Keeping you signed in and letting you sign out a device | Up to 30 days, or until you sign out or delete your account |
| Server logs (IP address, time, request path, account id) | Security and fixing problems | 14 days |
Backups of the database are kept for 14 days and then overwritten.
What we don't collect
No advertising identifiers, no analytics or tracking of any kind, no contacts, no health data about you. Location: when you use “Find an exotics vet”, your location is used on your device with Apple Maps to show vets near you; it is never sent to us. We store only a vet you choose to save, as text. Camera: when you scan a thermometer display, the numbers are read on your device and only the reading you save is stored; the image is not kept or uploaded. A profile photo you take is uploaded only when you save it to an animal. On-device summaries: on devices with Apple Intelligence, vet-visit summaries are written by Apple's on-device model; your records are not sent to us or anyone else for this.
Who else sees your data
Nobody, except the services that run Herpkeep for us: our hosting provider (stores the service and its database) and an email delivery service (sends password reset codes). We don't sell or share your data. A sitter care card is visible only to people you give its link to; it is hidden from search engines, expires on its own, and you can turn it off in the app at any time.
Deleting your data
In the app: Keeper → Account → Delete account. This immediately and permanently deletes your account and everything in it — animals, logs, readings, photos, reminders, vets and care cards — from our servers, and removes it from the device. Deleting a single record in the app deletes it on all your devices.
Children
Herpkeep is not directed at children under 13 and we don't knowingly collect their data.
Contact
Questions or requests: [email protected].
Herpkeep provides husbandry information, not veterinary advice — if your animal seems unwell, see a qualified reptile vet.